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FAQ

CLEANING

  • Depending on the rug age and how much it will shed at the beginning, vacuum cleaner should be used regularly.
  • It is not recommended to wash the rug before 3 or 4 years after receiving it.
  • Always use cold water to clean the rug.
  • Use mild shampoo or a special product for wool to wash the woolen rug.
  • After washing don’t squeeze the rug, wrap it and make it stand for a few minutes then put in a flat surface in the sun.
  • In the case of a colored rug, it is better to not expose the face directly to the sun.
  • In case of stains that cannot go away by simple cleaning, please call a professional wool rug cleaner

We wash or clean our rugs before joining our stock, and we do another cleaning before shipping. Be sure that you will receive the rug clean and you will not need to wash it for several years.

RUG TYPE & MATERIALS

To decorate the rooms of the youngest we recommend buying Boucherouite rugs (Rag-rugs) , they are colorful and their maintenance is easier since you will be able to wash them in the washing machine.
In those cases we recommend Cotton/Fabric Boucherouite Rag-rugs: they are recycled from old fabrics and are suitable for people allergic to wool. You can easily wash them directly in the washing machine.
The sofas are made from new and vintage Moroccan rugs or blankets. Sofas made from a vintage rug are normally made of wool, while new ones can be made of wool or cotton. Most of the products in our store are one-of-a-kind pieces, and to get detailed information about each single product we suggest you read the description, where we try to provide as much information as possible about the materials and their origin.

STUFFING

Duo to the high shipping cost of stuffed items from Morocco, we sell only the covers and we add the pillow cases for easy stuffing. We encourage our clients to use recycled and local material to fill their cushions, to make it easy for our clients, we have an agreement with shops around the world whom provide compatible products to our floor couches : 

For our clients in USA and  CANADA we recommend ths FoamRush shop: https://www.etsy.com/shop/CustomFoamCushion?ref=shop_sugg_market 

For our clients in Uk and Europe, we recommend Pillars shop in Manchester – UK :  https://www.etsy.com/listing/1320039402/cut-to-size-high-density-blue-and-white?ref=notif_nfyfs

PAYMENT & SHIPPING

International shipping does not include import duty, which will be county-specific and based on the delivery address. USA customers pay no import tax due to a free trade agreement with Morocco. Please check your country’s customs rates before purchasing. Additional duties and taxes assessed by customs are the responsibility of the customer.

On the site you will find a special section where you can track your package. At the time of shipment you will be notified of the tracking code directly via email along with confirmation of shipment.

We offer free shipping to most international destinations. All items will be shipped within 1-2 business days,except for the MADE-TO-ORDER sofa which needs  5-7 days for fabrication,  and it usually takes between 2 and 5 business days, depending on your country, for delivery to your home.

Transit time :

  • North America: 2-3 business days
  • Europe: 1-2 business days
  • Asia Pacific: 3-5 working days
  • Australia & New Zealand: 3-5 working days

If you have problems with your shipment please contact us at sales@asalaliving.com and we will be ready to help you as quickly as possible by contacting the courier to check the delivery status of your package.

REFUND

We trust our products and we accept returns without reason. You can return your purchase if you are not satisfied, but you will be responsible for the return shipping costs.
Returns must be in the same condition as when they were shipped out. After receiving the returned products, full refund will be granted.