SHIPPING POLICIES

Thank you for choosing Asala! 

We strive to provide a seamless shopping experience, including fast and reliable shipping services.

Please review our shipping policies below:

Free DHL EXPRESS Door-to-Door Shipping

• Coverage: Our free shipping service is available in most countries worldwide. We are keep working to expand this coverage to include every country in the future.
• Tracking: A tracking number will be provided for every order, allowing you to monitor the status of your shipment in real-time.

Processing Time:

• Orders are typically processed within 1-2 business days.

Transit Time:

• North America: 2-3 business days
• Europe: 1-2 business days
• Asia Pacific: 3-5 business days
• Australia and New Zealand: 3-5 working days

Please Note:

• Delivery times are estimates and may vary based on customs clearance, local postal services, and other factors beyond our control.
• In the event of any delays or issues with your shipment, our customer support team is available to assist you. Contact us at sales@asalaliving.com or Phone number +212620562943.
• Customs and import duties may apply in some countries. Customers are responsible for any additional charges imposed by local authorities.
• Please note : USA customers pay no import tax due to a free trade agreement with Morocco. 

Order Tracking:

• Once your order has been shipped, you will receive an email with the tracking information. Use the provided tracking number to follow the journey of your package.

Questions or Concerns:

• If you have any questions or concerns about your shipment, feel free to reach out to our customer support team. We are here to help!

Thank you for choosing Asala!